- Isadore Sharp, Four Seasons Hotels and Resorts "Trust was the emotional capital of Four Seasons, our ethical imperative for long-lasting success, a code and a compass enshrined in the corporate culture. . . [It] had been the primary reason for our success, crucial to the reputation that precedes us in every deal, in every hotel opening, and in all our operations. . . Like the invisible hand that regulates the free market, the invisible hand of trust had been our guide and our dynamic. And every year, as trust rose, our reputation rose with it."
- Al Carey, Frito-Lay "Our team trusts each other. We move faster on difficult decisions. So when you trust each other there's no need for all the extra bureacracy. It can allow you to reduce layers of management. It can allow you to move directly to decisions quicker, because you trust each other. You don't have multiple groups overlooking each other to make sure that people are doing things the right way.
- Andrea Jung, Avon "Our entire model has been build around personal relationships with our customers, and that is based on trust. The power of those relationships is the key to our success and to the future.
- Charlie Munger, Berkshire Hathaway "Our model is a seamless web of trust that's deserved on both sides. That's what we're aiming for. . . Not much procedure, just totally reliable people correctly trusting one another."
- Meg Whitman, eBay "More than a decade later, I still believe that Pierre [Omidyar] was right; the fundamental reason eBay worked was that people everywhere are basically good. We provided the tools and reinforced the values, but our users built eBay. Our community's willingness to trust eBay - and one another - was the foundation of eBay's success. . . eBay is all about trust."
- Muhammad Yunus, Grameen Bank "We were convinced that the bank should be built on human trust, not on meaningless paper contracts. . . People everywhere prefer to live in an environment of trust."
- Jim Goodnight, SAS Institute "I believe management must trust the people who work for them. You have to treat people like they make a difference. And if you do, they will... When you trust people to do their best, the revenue takes care of itself, even in challenging economic times."
- Azim Premji, Wipro "Values are a matter of trust. They must be reflected in each one of your actions. Trust takes a long time to build but can be lost quickly by just one inconsistent act."
- Terri Kelly, W.L. Gore & Associates "[T]here are some fundamental things that hold Gore together. One is values to which we all subscribe, in terms of how we're going to treat each other - there's a huge trust element in the Gore culture.
- Tony Hsieh, Zappos "We trust our employees to use their best judgment when dealing with eac and every customer."
- Ken Chenault, American Express "The competitive advantage of trust has never been more important or more valuable."
- John Wooden, UCLA "I believe the following: 'It is better to trust and be disappointed occasionally than to mistrust and be miserable all the time.'"
- Google "Too many companies have been built on not trusting people but on making rules and prohibitions, telling customers what they cannot do, and penalizing them for doing wrong. Google has built its empire on trusting us. (Jeff Jarvis, What Would Google Do?)"
One of the ways the Lord has trained my heart to cultivate gratefulness is by teaching me to enjoy the ride called life. There are going to be challenges and hills to climb on this journey. That's a given. Once you know that hills and trials will always be there, you will be able to expect them and no longer be surprised by them, which will free you up and enable you to enjoy the ride.
God created things for us to enjoy. Stop and enjoy them. Enjoy life. Enjoy the sunshine. Enjoy the rain. When you go home, enjoy your meal. When your wife says, "Please mow the lawn, Dear," enjoy the mowing of the lawn! Take the dog for a walk. Enjoy the walk and enjoy your time with your dog. This life is too short for us to not enjoy it. Enjoy the ride.
The Bible says the joy of the Lord is our strength (see Neh. 8:10). But we often limp weakly through life because we have forgotten to take it along. For every activity in your day, take along a fresh pack of joy.
One summer, our family went to Disneyland. One of the attractions my son wanted to check out was the Indiana Jones ride. I said, "Let's go for it!" Now, I'm analytical person, and I watch stuff. As we were working our way through the line I said, "See that, Aaron?" See that little creature on the rock? It's not really a creature at all. It's a mechanical device that's computer activated."
"Really?" he asked.
"Yeah! And see the shapes on the wall? They're made by a light projected through a special filter. That filter's called a gobo. See it?"
"Oh, yeah! said Aaron. "Cool, cool."
Spurred further by his interest, I continued. "See that rock face over there, with the mist gliding across it? That's smoke coming from a machine, not really morning mist at all."
"Yeah. And see that over there, Son?"
"That's a mirror."
We climbed into the car. "Do you see how this jeep is painted to look old, Aaron?"
"It's brand-new, though. Check out the serial number."
"Yeah, it is!"
"And look under the dash. There aren't any wires. You know why? Because it's on a track." As I was transforming into a combination of Mr. Spock and Sherlock Holmes, the jeep lunged forward and we were in motion. The speed increased, and we whipped around a corner, eliciting screams from the girls in the car next to us.
"That was goo, Aaron, but if it was banked another 10 degrees, the G-forcewould have been better. It really would have made your stomach drop!"
"Great, Dad!" said Aaron, having to shout in order to be heard.
"You see that, Aaron? That's another mirror!" I yelled, as we zipped down the track.
By this time, Aaron wasn't responding to my cogent analysis of the ride. He was midflight, with his head and body being jostled, twisted and pulled with every turn of the track.
"See that rock coming at us? It's on a track!" I yelled, "It'll go back and get reset for the next car behind us! Not very effective, huh?"
Soon the jeep came to a halt and the ride was over. "You know, Aaron, if we could have made a sharper turn on the second hairpin, it would've been even better. And if the smoke had come out sooner, we could have traveled right through it."
Aaron stopped me with a less than gracious tone, "Hey, Dad! Enough!"
"What do you mean, 'enough'?"
Without answering, he turned and stalked off. "Hey, you, get over here. I've got more things to tell you," I called after him. He kept walking.
"Enough!" he called back. "I ain't riding with you no more!"
"Okay, I'll meet you later!" I said. Then, under my breath, I muttered to myself, "Dumb kid! He doesn't listen, does he? That's his problem."
As I was walking around kicking dirt, the Lord spoke to my heart: "You missed the whole ride, didn't you? You were so busy trying to figure everythig out, you missed the whole ride."
I stopped and thought, You know, that's right! I don't even remember the ride. I was so involved in all the little details, I missed the whole ride!
Have you ever done that? Have you ever gotten so caught up in the details of life that before you know it, the ride is over? Ever get so caught up in the preparations of a wedding that you miss the wedding? Ever get so distracted with cleaning the house before guests arrive that you alienate your whole family in the process? So often we are short with others, blaming our families and hissing at our neighbors in times of stress. We're like Martha, who was so "distracted with all her preparations" that she began to complain. Turning to her honored houseguest, Jesus, she exploded, "Lord, do You not care that my sister has left me to do all the serving alone? Then tell her to help me." (Luke 10:40). We get so distracted with the little details, we forget to enjoy the ride!
We miss the sunrises and sunsets, too often our children grow up without us, and the beauty of this ride called life goes unnoticed. My own children have grown up so quickly they were walking across the platform to receive their high school diplomas! The next minute they're gone, and the ride is over.
We begin our days with a jolt of coffee, motor from task to task, and return home exhausted - only to get up and do it all over again. Don't miss the ride! Instead of driving through at a relentless pace, let's slow down. God has given us a beautiful world to live in, a world filled with His wonders, His people and Himself. It's all there, if we will only take the time enjoy.
It's taken me a while to learn this essential lesson. And I'm so glad I finally caught it! Here are a few ways I've learned to enjoy ride:
- Take five minutes today and write down the names of two people you appreciate. They may be people who have gone unnoticed. They could be a spouse, a friend or someone who did a good deed that slipped by everyone's notice. Write them a note of thanks. Be sure to add as much detail as you can about how that person's actions blessed you. And send it!
- Don't forget to laugh. Some of us need to learn to laugh again. There is plenty to laugh about in life, and we need to laugh. Stand naked in front of the mirror. That alone should take care of your laughter quota for a day or two. Keep a record of how many times you laugh today. It could be for any reason at all, but try to laugh at least five times! You'll find great opportunities by listening to children or spending a few more minutes in the lunchroom with your coworkers. If that's not working, go into the bathroom (again!) and imagine you're entering a funny-face contest. Practice before a mirror. (Be sure no one else is in the restroom at the time! You might want to check all the stalls before proceeding.)
- Do one thing for yourself today. Write in into your shedule. Often I will stop on the way home at a little yogurt shop for a frozen treat. Oh, the ecstasy of those few minutes! This slows me down before I arrive home. For you, it could be a short jog, a walk or listening to some of your favorite music. Whatever it is, take time to enjoy life in its simplest form.
- Make a new friend today. If you were given an assignment to make a new friend, how would you do it? It only takes a few minutes to stop and truly be interested in another person's life. Ask that person about his or her family, dreams or struggles. Then listen. Truly listen. You'll be surprised how many friends you will collect over a period of just a few days! By the way, a great place to start is with your family. You'll be surprised how many of us are related but not friends. Life is too short for that. By establishing deep friendships with your family, you'll begin to reap one of God's greatest promises and rewards.
Pause long enough to enjoy the ride. Train yourself to see what is good. Take the time to laugh with each other. Laugh at yourself. Although there will be imperfections and periodic setbacks, you will be surprised how wonderful life can be when you have a good attitude.
You will hear God better. You will enjoy His presence.
You will be pleasantly surprised how a new perspective will help you to develop an attitude that attracts friends, laughter, joy and success!
And the men of David said to him, "Behold, this is the day of which the Lord said to you, 'Behold; I am about to give your enemy into your hand, and you shall do to him as it seems good to you.'"
So [David] said to his men, "Far be it from me because of the Lord that I should do this thing to my lord, the Lord's anointed, to stretch out my hand against him, since he is the Lord's anointed." (1 Sam. 24:4,6)
Consider [define] it all joy, my brethren, when you encounter various trials (Jas. 1:2).
How can we possibly do that? Read on, as James continues:
Consider [define] it all joy, my brethren, when you encounter various trials, knowing that the testing of your faith produces endurance. And let endurance have its perfect result, that you may be perfect and complete, lacking of nothing (Jas. 1:2-4).
- Being better versus bitter
- Decisiveness versus indifference
- Enthusiasm versus being lukewarm
- "How we can" versus "if we can" statements
- Saying "Get up" versus saying "give up"
- Security versus risk
- Overcoming evil versus coping with evil
- Standing out versus blending in
- How much we get done versus how much we attempt to do
- Opposing darkness versus coexisting with darkness
- Development versus destruction
- Obtaining versus complaining
- Committing versus trying
- Peace versus strife
- Choice versus chance
- Determination versus discouragement
- Growing versus dying
- Demanding more of ourselves versus excusing ourselves
- Doing for others versus doing for ourselves
- Progress versus drifting
- Priorities versus aimlessness
- Accountability versus irresponsibility
- Action versus activity
- Solutions versus problems
- More of God versus more of everything else
- Being in Who's Who versus asking "Why Me?"
- Unfavorable hereditary background. There is but little, if anything, which can be done for people who are born with a deficiency in brain power. This philosophy offers but one method of bridging this weakness - through the aid of the Master Mind. Observe with profit, however, that this is the only one of the thirty-one causes of failure which may not be easily corrected by any individual.
- Lack of a well-defined purpose in life. There is no hope of success for the person who does not have a central purpose, or a definite goal at which to aim. Ninety-eight out of every hundred of those whom I have analyzed had no such aim. Perhaps this was the major cause of their failure.
- Lack of ambition to aim above mediocrity. We offer no hope for the person who is so indifferent as not to want to get ahead in life, and who is not willing to pay the price.
- Insufficient education. This is a handicap which may be overcome with comparative ease. Experience has proven that the best-educated people are often those who are known as "self-made," or self-educated. It takes more than a college degree to make one a person of education. Any person who is educated is one who has learned to get whatever he wants in life without violating the rights of others. Education consists, not so much of knowledge, but of knowledge effectively and persistently applied. Men are paid, not merely for what they know, but more particularly for what they do with that which they know.
- Lack of self-discipline. Discipline comes through self control. This means that one must control all negative qualities. Before you can control conditions, you must first control yourself. Self-mastery is the hardest job you will ever tackle. If you do not conquer self, you will be conquered by self. You may see at one and the same time both your best friend and your greatest enemy, by stepping in front of a mirror.
- Ill health. No person may enjoy outstanding success without good health. Many of the causes of ill health are subject to mastery and control. These in the main are, (a) overeating of foods not conducive to health. (b) wrong habits of thought; giving expression to negatives. (c) wrong use of, and over-indulgence in sex. (d) lack of proper physical exercise. (e) an inadequate supply of fresh air, due to improper breathing.
- Unfavorable environmental influences during childhood. "As the twig is bent, so shall the tree grow." Most people who have criminal tendencies acquire them as the result of bad environment, and improper associates during childhood.
- Procrastination. This is one of the most common causes of failure. "Old Man Procrastination" stands within the shadow of every human being, waiting his opportunity to spoil one's chances of success. Most of us go through life as failures, because we are waiting for the "time to be right" to start doing something worthwhile. Do not wait. The time will never be "just right." Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.
- Lack of persistence. Most of us good "starters" but poor "finishers" of everything we begin. Moreover, people are prone to give up at the first signs of defeat. There is no substitute for persistence. The person who makes persistence his watch-word, discovers that "Old Man Failure" finally becomes tired, and makes his departure. Failure cannot cope with persistence.
- Negative personality. There is no hope of success for the person who repels people through a negative personality. Success comes through the application of power, and power is attained through the cooperative efforts of other people. A negative personality will not induce cooperation.
- Lack of controlled sexual urge. Sex energy is the most powerful of all the stimuli which move people into action. Because it is the most powerful of the emotions, it must be controlled, through transmutation, and converted into other channels.
- Uncontrolled desire for "something for nothing." The gambling instinct describes millions of people to failure. Evidence of this may be found in a study of the Wall Street crash of '29 , during which millions of people tried to make money by gambling on stock margin.
- Lack of a well defined power of decision. Men who succeed reach decisions promptly, and change them, if at all, very slowly and change them frequently, and quickly. Indecision and procrastination are twin brothers. Where one is found, the other may usually be found also. Kill off this pair before they completely "hog-tie" yo to the treadmill of failure.
- One or more of the six basic fears. These fears have been analyzed for you in a later in a separate blog. They must be mastered before you can market your services effectively.
- Wrong selection of a mate in a marriage. This is a most common cause of failure. The relationship of marriage brings people intimately into contact. Unless this relationship is harmonious, failure is likely to follow. Moreover, it will be a form of failure that is marked by misery and unhappiness, destroying all signs of ambition.
- Over-caution. The person who takes no chances generally has to take whatever is left when others are through choosing. Over-caution is as bad as under-caution. Both are extremes to be guarded against. Life itself is filled with the element of chance.
- Wrong selection of associates in business. This is one of the most common causes of failure in business. In marketing personal services, one should use great care to select an employer who will be inspiration, and who is, himself, intelligent and successful. We emulate those with whom we associate most closely. Pick an employer who is worth emulating.
- Superstition and prejudice. Superstition is a form of fear. It is also a sign of ignorance. Men who succeed keep on minds are afraid of nothing.
- Wrong selection of vocation. No man can succeed in a line of endeavor which he does not like. The most essential step in the marketing of personal services is that of selecting an occupation into which you can throw yourself wholeheartedly.
- Lack of concentration of effort. The jack-of-all-trade seldom is good at any. Concentrate all your efforts on one definite chief aim.
- The habit of indiscriminate spending. The spendthrift cannot succeed, mainly because he stands eternally in fear of poverty. Form the habit of systematic saving by putting aside a definite percentage of your income. Money in the bank gives one a very safe foundation of courage when bargaining for the sale of personal services. Without money, one must take what one is offered, and be glad to get it.
- Lack of enthusiasm. Without enthusiasm one cannot be convincing. Moreover, enthusiasm is contagious, and the person who has it, under control, is generally welcome in any group of people.
- Intolerance. The person with a closed mind on any subject seldom gets ahead. Intolerance means that one has stopped acquiring knowledge. The most damaging forms of intolerance are those connected with religious, racial and political differences of opinion.
- Intemperance. The most damaging forms of intemperance are connected with eating, strong drink, and sexual activities. Over-indulgence in any of these is fatal to success.
- Inability to cooperate with others. More people lose their positions and their big opportunities in life, because of this fault, than for all other reasons combined. It is a fault which no well-informed businessman or leader will tolerate.
- Possession of power that was not acquired through self-effort. (Sons and daughters of wealthy men, and others who inherit money which they did not earn). Power in the hands of one who did not acquire it gradually is often fatal to success. Quick riches are more dangerous than poverty.
- Intentional dishonesty. There is no substitute for honesty. One may be temporarily dishonest by force of circumstances over which one has no control, without permanent damage. But, there is no hope for the person who is dishonest by choice. Sooner or later, his deeds will catch up with him, and he will pay by loss of reputation, and perhaps even loss of liberty.
- Egotism and vanity. These qualities serve as red lights which warn others to keep away. They are fatal to success.
- Guessing instead of thinking. Most people are too indifferent or lazy to acquire facts with which to think accurately. They prefer to act on "opinions" created by guesswork or snap-judgments.
- Lack of capital. This is a common cause of failure among those who start out in business for the first time, without sufficient reserve of capital to absorb the shock of their mistakes, and to carry them over until they have established a reputation.
- Under this, name any particular cause of failure from which you have suffered has not been included in the forgoing list.
He also loved cursing, so it came to him; and did not delight in blessing, so it was from from him. (Psalm 109:17)